Last updated: October 9, 2025

Thank you for shopping at DogGadgetHub.com! At Avelen LLC, we are committed to ensuring your satisfaction with our smart, durable, and eco-friendly dog gadgets, designed to enhance your pet’s health, training, adventures, and hygiene. Please carefully review our 30-day return and refund policy below to understand your options.

1. Eligibility for Refunds

You may request a refund within 30 days of receiving your order if:

  • You are dissatisfied with the product (e.g., the PawClean Smart Dog Paw Washer or DogGadgetHub GPS Smart Collar does not meet your expectations).

  • The product does not function as described or has technical issues (e.g., a malfunctioning PlayFetch Automatic Ball Launcher or HydrateMate Smart Water Fountain).

  • The product is in resalable condition, whether opened or unopened, with original packaging and accessories included.

Non-Returnable Items: Certain items, such as personalized products or hygiene-related items (e.g., used CozyPaw Heated Dog Bed or BarkEase Anti-Anxiety Smart Vest), may not be eligible for return unless defective. Contact us for clarification.

2. Refund Request Process

To request a refund:

  1. Contact our customer support team at (816) 542-3816 or support@doggadgethub.com within 30 days of receiving your order.

  2. Provide your order number, the reason for the refund request, and any relevant details (e.g., issues with a DogGadgetHub SmartFeeder Pro).

  3. Ship the product back to us at the following address, ensuring it is securely packaged and in resalable condition:

Return Address: 12924 Pierce Street, Pacoima, CA 91331 USA

You are responsible for return shipping costs unless the product is defective or the return is due to our error (e.g., wrong item shipped).

3. Review and Processing

Once we receive your refund request and returned product, we will:

  • Review the request and inspect the product within 3-5 business days.

  • Notify you via email about the approval or rejection of your refund.

  • If approved, process the refund to your original payment method. Refunds typically appear in your account within 5-10 business days, depending on your payment provider.

If a product is returned damaged or not in resalable condition, we may deny the refund or offer a partial refund at our discretion.

4. Policy Modifications

We reserve the right to update or modify this policy at any time. Any changes will take effect immediately upon being posted on our website (https://doggadgethub.com/). Please check this policy periodically for updates.

5. Customer Support

If you have any questions or concerns about our return and refund policy or need assistance with a product like our smart collars, feeders, or adventure gear, please contact us at:

Avelen LLC
580 Crown St, Brooklyn, NY
(816) 542-3816
support@doggadgethub.com

We’re here to ensure you and your furry friend have a tail-wagging experience with DogGadgetHub.com!