Last updated: October 9, 2025

Thank you for choosing DogGadgetHub.com! At Avelen LLC, we’re dedicated to making your shopping experience for smart, durable, and eco-friendly dog gadgets—such as GPS collars, smart feeders, and adventure gear—as smooth as possible from checkout to delivery. This Shipping Policy outlines our practices so you know exactly what to expect when ordering from https://doggadgethub.com/.

Shipping Options

  • Standard Shipping (USPS/Carrier Service): Our cost-effective and reliable standard shipping option ensures your dog gadgets, like the PawClean Smart Dog Paw Washer or CozyPaw Heated Dog Bed, arrive within 3–7 business days, depending on your location.

  • Package Protection – $1.10: Add package protection to your order to safeguard your purchase against loss or damage during transit, giving you extra peace of mind.

We use eco-friendly packaging whenever possible to align with our commitment to sustainability, ensuring your pet’s products arrive safely and responsibly.

Order Processing

  • Orders are prepared and packed Monday through Friday, excluding U.S. holidays.

  • Please allow 1–2 business days for processing before your order ships. Tech-heavy products, like the DogGadgetHub SmartFeeder Pro, may require additional handling time to ensure quality.

  • Orders placed after business hours (5:00 PM EST), on weekends, or holidays will be processed on the next business day.

Shipping Rates

  • Free Standard Shipping: Available on all U.S. orders, making it easy to get your BarkEase Anti-Anxiety Smart Vest or PlayFetch Automatic Ball Launcher without extra shipping costs.

  • Expedited Shipping: Additional fees apply and will be shown at checkout based on your location and order weight.

Delivery Timeframes

Estimated delivery dates are provided by the carrier and may vary due to weather, seasonal volume, or unforeseen service delays. While we strive for timely delivery, we cannot guarantee arrival on an exact date, especially for tech products like smart water fountains that may require specialized handling. Typical delivery timeframes for standard shipping are 3–7 business days within the U.S.

Return Address

For returns, please send products to:
12924 Pierce Street, Pacoima, CA 91331 USA

Refer to our 30-Day Return and Refund Policy for details on eligibility and process.

PO Boxes & Military Addresses

We proudly ship to PO Boxes, APO, and FPO addresses. Please ensure your address is entered correctly at checkout to prevent delays, especially for time-sensitive products like the HydrateMate Smart Water Fountain.

International Shipping

We ship to select international destinations, bringing our innovative dog gadgets to pet owners worldwide. Shipping times and costs vary by country, typically ranging from 7–21 business days.

  • International Customers: You are responsible for any customs duties, taxes, or additional fees required by your local government. These fees are not included in our shipping rates or product prices.

Tracking Information

Once your package leaves our facility, you’ll receive an email with a tracking number. You can monitor your shipment’s progress (e.g., your DogGadgetHub GPS Smart Collar) through the carrier’s website. If you don’t receive a tracking number within 3 business days of your order, contact us at support@doggadgethub.com.

Lost or Damaged Packages

If your order arrives damaged (e.g., a cracked HydrateMate Smart Water Fountain) or does not arrive within the expected timeframe, please contact us immediately at (816) 542-3816 or support@doggadgethub.com. We will:

  • Assist you in filing a claim with the carrier.

  • Work toward a resolution, which may include a replacement or refund in line with our 30-Day Return and Refund Policy.

Address Accuracy

Please verify your shipping address at checkout. We are not responsible for shipments delayed, lost, or returned due to incorrect or incomplete addresses. If an order is returned to us, we’ll contact you to arrange reshipping, which may incur additional fees.

Need Help?

If you have questions about shipping, tracking, or your order status for any of our smart, comfort-first dog gadgets, our customer care team is here to help. Contact us at:

Avelen LLC
580 Crown St, Brooklyn, NY
(816) 542-3816
support@doggadgethub.com

We’re excited to help you and your furry friend enjoy the best in pet technology and adventure gear!